Official technical support

Help for a calmer capture workflow.

Get support for sign-in, capture saving, AI organization, reminders, subscriptions, and account data requests in the calm catch iOS app.

Support email [email protected]
Response Within 2 business days
Platform iPhone app

What we can help with

Choose the area that best matches your issue, then include the relevant details when you contact support.

Account access

Verification codes, login sessions, registered email changes, and account ownership checks.

Capture and notes

Saving text, reviewing inbox items, editing notes, and recovering from sync interruptions.

AI organization

AI sorting, suggested tasks, processing delays, and repeated organization failures.

Billing and data

Subscriptions, App Store purchase status, account deletion, and personal data requests.

Contact support

Send one email with the context below. This helps us identify the issue faster and avoid repeated follow-up questions.

App
calm catch for iOS
Typical reply time
Within 2 business days
Do not include
Passwords, full payment card numbers, or private access tokens.

Before you send a report

  • Include your iPhone model, iOS version, calm catch app version, and registered email address.
  • Tell us the approximate time the issue happened and whether it happens every time or only sometimes.
  • List the steps you took before the problem appeared, including the screen name if possible.
  • Try switching between Wi-Fi and cellular data if the issue is related to sync, AI processing, or sign-in.

Troubleshooting guide

These checks solve the most common issues before a support ticket is needed.

  • I cannot receive a verification code.

    Check spam, junk, and promotions folders. Confirm that the email address is typed correctly, wait at least 60 seconds before requesting another code, and make sure your mailbox can receive new messages.

  • I cannot save a capture, note, or task.

    Confirm that your network connection is available, reopen the app, and try saving again. If the issue continues, include the text length, attachment type, and approximate time when contacting support.

  • My content is not loading or syncing.

    Check your network connection, disable VPN temporarily if you use one, reopen calm catch, and try again later. If it continues, tell us the affected screen and the last time the content loaded correctly.

  • AI organization did not return a result.

    AI organization requires a stable network connection and may take longer for large captures. If it fails repeatedly, send the time of the failed request and a brief description of the content type.

  • Reminders or calendar items are not showing correctly.

    Check your device date, time, and time zone. If calendar access is required, open iOS Settings and confirm that calm catch has the permissions you intended to grant.

  • I need help with purchases or subscriptions.

    For App Store purchases, manage subscriptions in iOS Settings under your Apple ID. For billing questions, include your purchase date or receipt status. Do not send full payment card details.

  • How do I request account or data deletion?

    Email support from your registered email address and request account or data deletion. We may ask you to confirm ownership before processing the request.

Support and privacy

Support requests are used only to investigate and respond to your issue. Please avoid sending passwords, payment card numbers, or unrelated private content.