1. Scope
This policy explains how KinPaw collects, uses, stores, shares, and protects information when you use our iOS app and related services, and how you may exercise your rights. It does not apply to independently operated third-party services that have their own privacy policies.
2. Information We Process
| Category | Examples | Primary purposes |
|---|---|---|
| Account and contact information | Email address, display name, user ID, and time zone | Email verification-code sign-in, account management, collaborator identification, and service notices |
| Pet and care content | Pet profiles and photos, medication names and label strengths, schedules, administration records, notes, observations, inventory, and veterinarian information | Provide recordkeeping, reminders, synchronization, reports, and care collaboration |
| Collaboration information | Household members, roles, invitation emails or links, and member activity | Invite and manage care teams, synchronize shared records, and resolve edit conflicts |
| Device and notification information | Device identifiers, push tokens, app language, operating system version, and notification preferences | Send reminders, synchronize settings, maintain compatibility, and protect account security |
| Usage and diagnostic information | Feature interactions, crashes, performance data, and synchronization errors | Evaluate features, troubleshoot problems, and improve reliability and security |
| Subscription information | Product ID, subscription status, transaction identifiers, and Apple-signed transaction information | Verify purchases, provide subscription benefits, and prevent fraud |
| Support information | Emails, feedback, and necessary attachments you send us | Respond to requests, resolve problems, and improve the service |
KinPaw uses one-time email verification codes for sign-in. We do not collect account passwords or access your contacts. Notes, observations, and veterinarian information you choose to provide are optional. Please do not submit sensitive information unrelated to the service.
3. Sources and Legal Bases
Information is primarily entered by you or invited caregivers, generated automatically while the app runs, or supplied by service providers such as Apple when you use the relevant features. We process information to perform our agreement with you, with your consent, to comply with legal obligations, and for legitimate purposes such as securing and improving the service. Where required by applicable law, we will obtain separate consent.
4. How We Use Information
- Create and manage accounts and authenticate users;
- Save and synchronize pet medication schedules, care records, inventory, and reports;
- Send reminders and collaboration updates to you and authorized members;
- Process invitations, permissions, data conflicts, and account deletion;
- Verify subscription benefits and provide customer support;
- Prevent fraud, abuse, and security incidents and comply with legal requirements; and
- Analyze product performance using aggregated or de-identified data.
Analytics events do not contain medication names, doses, notes, observation content, veterinarian information, or pet medical details. We do not create profiles for third-party advertising.
5. Sharing of Information
We share information only when necessary in the following circumstances:
- Caregivers you authorize: Members of the same care team can access shared pet and care information according to their roles.
- Service providers: Vendors that provide hosting, databases, object storage, email verification codes, push notifications, diagnostics, and customer support may process only the data necessary to act on our instructions and are subject to confidentiality and security obligations.
- Apple: For App Store subscription verification, refunds, and subscription management, and to deliver notifications through Apple Push Notification service.
- Legal and safety reasons: To comply with legal obligations, respond to valid legal process, or protect the rights and safety of users, the public, and the service.
- Business changes: If a merger, acquisition, or asset transfer occurs, we will require the recipient to continue protecting information under this policy and will notify you as required by law.
We do not sell or rent your personal information.
6. Storage, International Processing, and Retention
Data may be processed by us or our service providers outside your country or region. We use contractual protections, security measures, or other valid mechanisms as required by applicable law.
We retain data needed to provide the service while your account remains active. Expired verification codes are generally deleted within 7 days; notification task logs are generally retained for no more than 90 days; and synchronization events are retained for at least 90 days to support multi-device synchronization. After you delete your account, we delete or de-identify related personal information within a reasonable period, except where retention is necessary for security, fraud prevention, dispute resolution, financial records, backup rotation, or legal obligations. Parts of shared records independently created by other members, or legally required to be retained, may remain in de-identified form.
7. Your Choices and Rights
Depending on applicable law, you may have the right to access, correct, export, or delete personal information; withdraw consent; restrict or object to certain processing; and complain to your local regulator. In the app, you can update your profile and manage notifications and caregivers. You can also request a data export or account deletion under “Settings → Account,” or contact us using the email address below.
Withdrawing consent does not affect the lawfulness of earlier processing. If you disable push notifications, you can still use the primary recordkeeping features but will not receive system push reminders. Deleting your KinPaw account does not automatically cancel an Apple subscription.
8. Security
We use reasonable safeguards such as encryption in transit, access controls, authentication, least-privilege access, log redaction, and security monitoring. However, no method of storage or transmission is completely secure. If a data security incident may affect your rights, we will take remedial action and notify you as required by law.
9. Children
KinPaw is not intended for independent use by children below the minimum age of digital consent in their country or region. If you believe a child has provided information without appropriate guardian consent, please contact us so that we can investigate and take appropriate action.
10. Third-Party Links
The service may contain links to the App Store or other third-party pages. Those third parties process information under their own privacy policies, which you should review before using their services.
11. Changes to This Policy
We may update this policy and will identify the new version and effective date at the top of the page. We will notify you of material changes through the app, by email, or by another reasonable method. Where required by law, we will obtain your consent again.
12. Contact Us
If you have questions about this policy, our processing of personal information, or a rights request, email [email protected]. To protect your account, we may need to verify your identity before processing a request.
1. 适用范围
本政策说明 KinPaw 在您使用 iOS 应用及相关服务时如何收集、使用、存储、共享和保护信息，以及您可如何行使相关权利。本政策不适用于由第三方独立运营并拥有单独隐私政策的服务。
2. 我们处理的信息
| 信息类别 | 示例 | 主要用途 |
|---|---|---|
| 账户与联系信息 | 电子邮箱、显示名称、用户 ID、时区 | 邮箱验证码登录、账户管理、协作识别与服务通知 |
| 宠物与照护内容 | 宠物资料和头像、药物名称与标签强度、给药计划、执行记录、备注、观察、库存和兽医信息 | 提供记录、提醒、同步、报告及照护协作功能 |
| 协作信息 | 家庭成员、角色、邀请邮箱或邀请链接、成员操作 | 邀请和管理照护团队、同步共享记录、处理编辑冲突 |
| 设备与通知信息 | 设备标识、推送令牌、应用语言、系统版本、通知偏好 | 发送提醒、同步设置、保障兼容性与账户安全 |
| 使用与诊断信息 | 功能交互事件、崩溃、性能和同步错误 | 分析功能效果、排查故障、提升稳定性与安全性 |
| 订阅信息 | 产品 ID、订阅状态、交易标识及 Apple 签名交易信息 | 验证购买、提供订阅权益及防止欺诈 |
| 客服信息 | 您发送的邮件、反馈及必要附件 | 响应请求、解决问题和改进服务 |
KinPaw 使用邮箱一次性验证码登录，不收集账户密码；不读取通讯录。您主动提供的备注、观察或兽医信息属于可选内容。请勿提交与服务无关的敏感信息。
3. 信息来源与处理依据
信息主要由您录入、由受您邀请的照护成员录入、由应用在运行时自动生成，或由 Apple 等服务提供方在您使用相应功能时提供。我们会基于履行与您的服务协议、获得您的同意、遵守法律义务以及保障服务安全和改进服务等合法目的处理信息；适用法律要求时，我们会单独取得同意。
4. 我们如何使用信息
- 创建和管理账户，完成身份验证；
- 保存并同步宠物用药计划、照护记录、库存及报告；
- 向您及获授权成员发送提醒和协作更新；
- 处理邀请、权限、数据冲突和账户删除；
- 验证订阅权益并提供客户支持；
- 防止欺诈、滥用和安全事件，遵守法律要求；
- 使用汇总或去标识化数据分析产品表现。
分析事件不会包含药物名称、剂量、备注、观察内容、兽医信息或宠物医疗详情。我们不会为第三方广告建立用户画像。
5. 信息共享
我们只在以下必要场景共享信息：
- 您授权的照护成员：同一照护团队成员可按其角色访问共享的宠物与照护信息。
- 服务提供商：为托管、数据库、对象存储、邮件验证码、推送通知、诊断和客户支持提供技术服务的供应商，仅可按我们的指示处理必要数据，并承担相应保密和安全义务。
- Apple：用于 App Store 订阅验证、退款和订阅管理，以及通过 Apple 推送通知服务发送通知。
- 法律与安全：为履行法定义务、响应有效法律程序，或保护用户、公众和服务的权利与安全。
- 业务变更：如发生合并、收购或资产转让，我们会要求接收方继续依照本政策保护信息，并按法律要求通知您。
我们不会出售或出租您的个人信息。
6. 数据存储、跨境处理与保留
数据可能由我们或服务提供商在您所在国家或地区以外处理。我们会根据适用法律采用合同、安全措施或其他有效机制提供相应保护。
账户存续期间，我们会保留提供服务所需的数据。过期验证码通常在 7 天内删除；通知任务日志通常保留不超过 90 天；同步事件至少保留 90 天以支持多设备同步。您删除账户后，我们会在合理期限内删除或去标识化相关个人信息，但因安全、防欺诈、争议处理、财务记录、备份轮换或法律义务需要保留的除外。共享记录中由其他成员独立创建或依法需要保留的部分，可能以去标识化方式继续存在。
7. 您的选择与权利
依适用法律，您可能有权访问、更正、导出、删除个人信息，撤回同意，限制或反对特定处理，并向当地监管机构投诉。您可以在应用内修改资料、管理通知和照护成员，并在“设置 → 账户”中申请导出数据或删除账户，也可通过下方邮箱联系我们。
撤回同意不影响此前处理的合法性。关闭推送权限后仍可使用主要记录功能，但无法收到系统推送提醒。删除 KinPaw 账户不会自动取消 Apple 订阅。
8. 安全措施
我们采用传输加密、访问控制、身份验证、最小权限、日志脱敏及安全监控等合理措施保护信息。但任何存储或传输方式都无法保证绝对安全。如发生可能影响您权益的数据安全事件，我们会依法采取补救措施并通知您。
9. 未成年人
KinPaw 不面向未达到所在国家或地区最低数字同意年龄的儿童独立使用。若您认为儿童在未经适当监护人同意的情况下向我们提供了信息，请联系我们，我们会核查并采取适当措施。
10. 第三方链接
服务可能包含 App Store 或其他第三方页面链接。第三方对信息的处理受其自身隐私政策约束，请在使用前仔细阅读。
11. 政策更新
我们可能更新本政策，并在页面顶部标明新版本和生效日期。重大变更将通过应用内提示、电子邮件或其他合理方式通知您；适用法律要求时，我们会重新取得您的同意。
12. 联系我们
如对本政策、个人信息处理或权利请求有疑问，请发送邮件至 [email protected]。为保护账户安全，我们可能需要在处理请求前验证您的身份。